What’s different now that 2020 has happened

Working from home with laptop

There are not many people around who were disappointed to see the end of 2020. Assuming that this year is going to represent progress (on the ‘C’ word in particular), there’s been cause for serious optimism for 2021. But part of the progress we are seeing in the business community is the continuation of some of the positive actions that helped us get through the pandemic.


VOIP is here to stay.


The phone doesn’t have to be plugged in to a specific port. Do you remember the old days of office moves requiring detailed floor schematics and the right plug in the right socket, otherwise your phone extension would ring on someone else’s desk? Even moving from one part of the office to another was an effort. Well, much as we had expertise to help with such things, we are glad that those days are gone.


Why would you not have your phone lines living on an app and connected to by whatever device you choose over a data network? The pendulum has swung the other way in terms of quality also. Have you made a landline call recently?


In keeping with the now established homeworking trend, our office phone lines will remain portable. 

Flexible working – not tied to the office


Offices are great. But gone are the days when we all did 40 hours per week in them. 


Hours worked will be less rigid, with people working when it suits them, and everyone will be better off as a result. They work around family life or preferences. But they are committed enough to meet needs and deadlines. So, trust will be the key. To be fair, so many people spend time inefficiently in the office, so, with good leadership, the change should not have anything other than positive effects.  


Our view is that you should not need to be flat-out all the time. Demand for our support services for example will never come in predictable, smooth flows. So, it’s OK to be working under less pressure sometimes, having time to experiment and learn and to make up for working above-average capacity at other times. 



The economic landscape



We don’t expect that the high street will return to what it used to be. But that doesn’t mean it can’t thrive. Maybe there’ll be less retail, but more leisure, and more residential, as is the case in other countries. 



Cloud by default



When the cloud was first introduced, business leaders had security concerns. But these have gradually faded, as the technology has proved itself at scale. The cloud does not have any inherent weaknesses when compared to the alternatives, and it has many benefits in reliability, traceability and protection from insider and outsider actions. It’s time our industry had the confidence to say this more clearly.
 
We have developed our own platform for VoIP and other software, and so whilst this has required initial investment, we will be able to offer services to clients with lower ongoing costs than those who simply resell the services of others. We’ll also have more control and more efficient support.  

How has your business adapted their tech to a different way of working? Are you still using desktop apps and old phones, or is your software and phones cloud based? Let us know your thoughts.

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